Thank you for shopping at MyHorseDiary.online. If you are not fully satisfied with your purchase, this policy outlines your options for returns, refunds, and exchanges.
Overview
Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your item must:
- Be unused
- Be in the same condition as received
- Be in the original packaging
Non-Returnable Items
Several types of goods are exempt from returns:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary items
- Hazardous materials
- Flammable liquids or gases
Additional non-returnable items include:
- Gift cards
- Downloadable/digital products
- Online subscriptions
- Software or digital content
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send items back to the manufacturer.
Partial Refunds
Partial refunds may be granted in specific situations:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in original condition or missing parts not due to our error
- Any item returned more than 30 days after delivery
Refund Process
Once your return is received and inspected, we will notify you via email. We will also inform you whether your refund is approved or rejected.
If approved, a refund will be processed to your original payment method within the standard number of business days.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider — processing may take time
- Contact your bank — there may be additional delays
If you still have not received your refund, please contact us at: support@myhorsediary.online
Sale Items
Only regular-priced items may be refunded. Sale or discounted items cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us:
Gifts
If the item was marked as a gift and shipped directly to you:
- You will receive a gift credit for the value of your return
- Once the returned item is received, we will mail you a gift certificate
If the gift giver had the item shipped to themselves before giving it to you:
- We will issue the refund to the gift giver
- They will be notified of your return
Shipping Returns
To return your product, send it to:
{your physical return address}
You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If a refund is issued, return shipping may be deducted from the refund.
Shipping times for exchanged items may vary by location.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
For any questions about returns or refunds, contact us: support@myhorsediary.online